With the ever-increasing number of people tuning to Solar Radio , we are happy to welcome new customers to our events including the ever-popular Soul Cruises, and it may be timely to advise new folk (and remind valued 'regulars'!) of our ticketing procedures. TICKETS ARE SOLD ON A 'FIRM SALE' BASIS. There is no automatic refund for cancellations unless we have published a 'Buy Back' message - any returns will be offered to any Waiting List customers for re-sale. We do not send out tickets for our river events, either by post or as e-tickets, but we do hold all tickets for collection on the day, just before the event. After the initial acknowledgement, the buyer will later be sent another email, advising of collection time and boarding information. We hope this helps!